Deliveroo wrong order? If you’ve had the wrong food delivered, or if your order has been delivered to the wrong address, you’re bound to be feeling concerned. Luckily, there is a handy ‘help’ option in the Deliveroo app which will enable you to speak to Deliveroo customer services to find a resolution.
In this article, we’ll explore exactly what will happen if you receive the wrong order from Deliveroo, or if your food is delivered to the wrong address, as well as answering some of the most commonly asked questions about Deliveroo.
What Do You Do If You Get The Wrong Deliveroo?
Let’s face it – ordering a takeaway is exciting. And there’s nothing better than hearing that knock at your door, knowing that your food has finally arrived. But what if when you open the box, you find that you’ve been given the wrong order. That Chinese you’ve been waiting so long for turns out to be an Indian. Or even worse – your kebab turns out to be sushi.
Luckily, the Deliveroo customer services team is on hand to assist in situations just like this. If you receive the wrong Deliveroo order, simply open your Deliveroo app and press the ‘help’ button. This will enable you to speak to the Deliveroo customer service team to find a resolution to your problem.
What Happens If Your Food Is Delivered To The Wrong Address?
You put a lot of thought into what to order, so it’s understandable that you’d find it extremely disheartening when your takeaway order is delivered to the wrong address.
If your Deliveroo is delivered to the wrong address, log into your Deliveroo app and click the ‘help’ button. This will put you in touch with Deliveroo customer services, who will find a resolution to your problem. This may include issuing a full refund for your order, or arranging redelivery to the correct address.
How Do I Report Missing Items On Deliveroo?
If you notice that your food is missing items, you can log into the Deliveroo app and report your missing items by pressing the ‘help’ button. This will put you in touch with Deliveroo customer services, who will investigate the problem and aim to resolve it as quickly as possible.
In some cases, the restaurant may be able to deliver your missing items. However, if a restaurant has run out of an item, the Deliveroo customer service team will issue a refund.
How Do I Contact Deliveroo About Order?
If you have a question about your Deliveroo order, or any other queries, log into the Deliveroo app and click the ‘help’ button. You’ll be able to chat to a member of the customer service team who will aim to resolve your problem as quickly as possible.
Alternatively, you can email Deliveroo customer services on support@deliveroo.co.uk.
Does Deliveroo Refund Cold Food?
Let’s face it, there’s nothing worse than a cold takeaway. So it’s understandable that you’ll be upset if your Deliveroo arrives cold.
If your order is delivered and you find that your food is cold, this should be reported to Deliveroo customer services as soon as possible. This can be done through the Deliveroo app. The customer services team will aim to resolve the issue as quickly as possible, either by issuing a full or partial refund or by asking the restaurant to redeliver the food.
How Do I Contact Deliveroo Support?
If you have a question about your Deliveroo order, or any other queries, log into the Deliveroo app and click the ‘help’ button. You’ll be able to chat to a member of the customer service team who will aim to resolve your problem as quickly as possible.
Alternatively, you can email Deliveroo customer services on support@deliveroo.co.uk.
How Do I Know When My Deliveroo Has Arrived?
When your Deliveroo arrives, you can expect a knock at the door to let you know that your food has arrived. The driver will then place your order on the doorstep and stand back to allow you to collect your takeaway.
This contact-free delivery method was introduced to keep both customers and drivers safe during the Covid-19 pandemic. However, the driver should always ensure that you have received your order before leaving.
If you don’t answer the door, the driver may try to call your registered contact number to ensure that you know your takeaway has arrived. If they are unable to contact you, Customer Services may also try to contact you via phone and email.
How Long Do Deliveroo Drivers Have To Wait?
If your Deliveroo driver is unable to get in contact with you, they will wait for up to 10 minutes at your address. This aims to give you enough time to see a missed call on your phone and collect your takeaway. After this time, they may return your order to the restaurant and you will not receive a refund for the order.
To ensure that you receive your Deliveroo, ensure that you delivery address is correct at the time of ordering. It’s also important to make sure that your email address and contact telephone number are up to date, and keep your phone to hand while you wait for your takeaway to be delivered.
How Does Deliveroo Contact-Free Delivery Work?
When you order through Deliveroo, you have the option to select contact-free delivery. This option allows you to minimise contact during delivery, helping to keep you safe during the Covid-19 pandemic.
If you choose contact-free delivery for your Deliveroo order, the driver will place the order outside your door, let you know that they’ve arrived and then stand back to allow you to open your door and collect your food. This enables the delivery driver to ensure that you have safely received your food, without any close contact needing to take place.
Deliveroo Email Address
Deliveroo has a handy live chat option on its website which enables you to contact Deliveroo customer services quickly and easily. However, sometimes you might be looking for an email address, for example if you need to contact Deliveroo out of hours.
The Deliveroo email address is support@deliveroo.co.uk.
Deliveroo Phone Number
Sometimes the option to contact a company over live chat or email just isn’t enough and you need to speak to someone over the phone. If you need to contact customer services by phone, the Deliveroo contact number is 020 3699 9977.
Why Does Deliveroo Take So Long?
How long your Deliveroo order will take to be delivered will depend on many different factors, including how busy the restaurant is, how much traffic is on the roads and the availability of delivery drivers.
When you order through Deliveroo, you will be given an estimated time for delivery. If your order has not arrived by the end of this window, contact customer services who will be able to provide you with an update.
In Summary
Deliveroo offers a range of contact options to customers who have issues with their order. This includes live chat, email and phone. Whatever the issue with your order, it’s important to contact customer services as soon as possible so that a resolution can be found to your problem.
If you’ve receive a Deliveroo wrong order, customer services will typically offer you a refund. Alternatively, the restaurant may be able to deliver the correct order to you.