On The Beach is a travel marketplace that allows you to book package holidays. This means that you can book flights, accommodation and transfers all in one place. But what is the On The Beach cancellation policy, and what can you expect if you need to make a change to your holiday booking?
Whether you can get any money back from On The Beach when you cancel your holiday will depend on the suppliers that have been used. This is because On The Beach is simply a marketplace through which you are purchasing the services of airlines and hotels. So, the cancellation policy will vary depending on the supplier.
In this article, we’ll explain exactly what will happen if you need to cancel or make changes to your On The Beach booking, as well as answering some of the most commonly asked questions about On The Beach holidays.
Can I Cancel My On the Beach Holiday?
When you book a holiday through On The Beach, the company is actually booking each part of your holiday on your behalf with their suppliers. This includes airlines, hotels and transport providers. So, whether you can cancel your On The Beach holiday will depend on the individual policies of each of those providers.
In general, flights tend to be non-refundable. This means that you are unlikely to receive a refund for your flights. This is because On The Beach have to pay upfront for the flight fees, even if you choose to pay on a payment plan. This means that you’ll still need to pay for the flights in full, even if you can’t go on the holiday.
You may sometimes be able to cancel your hotel and receive a part refund, providing there is at least a month before you are due to travel.
How To Cancel On The Beach Holiday
If you need to cancel your On The Beach holiday, you’ll need to do so online. To do this, visit the ‘My Bookings’ section of the website and request a cancellation. On The Beach will then give you a cancellation quote, explaining what you’ll need to pay and where you may be refunded.
Once you have paid any cancellation fees, you will then receive a cancellation email from On The Beach. This confirms that your holiday has been cancelled and that all outstanding fees have been paid.
What Happens If On The Beach Cancel My Holiday?
If your holiday is cancelled by On The Beach, you will be entitled to a full refund. This money should be refunded by On The Beach directly. However, if the company refuse to refund you for a cancelled holiday, you can rest assured in the knowledge that package holidays offered by On The Beach are ATOL protected, meaning that you will be able to claim your money back from ATOL. It’s important to note that this protection only applies to package holidays that include flights.
Can I Change My Holiday With On the Beach?
It is possible to make changes to your On The Beach holiday, but you may be charged for those changes. The best thing to do is to log into your On The Beach account and click ‘My Bookings’. From here, you can request changes to your upcoming holiday. Alternatively, you can contact customer services on 0161 448 4622 to speak to a customer service advisor.
On The Beach Contact Number
If you need to contact On The Beach to discuss your booking, you might be looking for the On The Beach contact number. The On The Beach customer service phone number is 0161 448 4622. This number can be used if you have any queries related to your booking. Alternatively, if you’re looking to make a new holiday booking over the phone, the On The Beach sales phone number is 0871 474 3000.
Does On The Beach Have An Email Address?
On The Beach prefers customers to manage their bookings online. For this reason, they don’t make it easy to find their email address online! However, we have done the work for you and found the On The Beach Email address. If you need to contact On The Beach via email regarding your holiday, you can contact them at: firstname.lastname@example.org.
Who Owns On The Beach?
On The Beach is a travel agency and tour operator, which means it sells holidays both in the UK and overseas. It was founded in 2004 by Simon Cooper, who remains the CEO of On The Beach.
The company now offers more than 5,000 holiday packages from more than 200 destinations. It has been highly rated by independent industry bodies such as the AA, the CAA and the British Travel Association.
On The Beach operates mainly through its website onthebeach.com, but you can also book holidays through a network of travel agencies. This means you can book holidays with On The Beach wherever you live, as long as the travel agency is part of the network.
Is On The Beach A Package Holiday?
When you book a holiday through On The Beach, you can choose what you want to include and what you want to book yourself. Whilst you could choose to only book a hotel through On The Beach, you can also book package holidays including flights and a hotel. You can also add on transfers to and from the airport – the choice is yours!
What Is Classed As A Package Holiday?
You might be wondering what exactly is defined as a package holiday. A package holiday is when you book two or more elements of your holiday in the same place. This could include flights, accommodation or transfers to and from the airport. You might also decide to add on experiences or day trips to your package holiday to make it a trip of a lifetime!
Is On The Beach Protected By ATOL?
ATOL (Air Travel Organiser’s License) is a financial protection scheme that ensures that your money is protected when you book a holiday. If you book your holiday with a company that offers ATOL protection, you can rest assured that your money will be protected even if the company or one of its suppliers goes into administration.
On The Beach offers ATOL protection for its flight-inclusive package holidays. This means that as long as your package holiday includes flights, you will benefit from ATOL protection when you book a holiday through On The Beach.
Is On The Beach ABTA Protected?
On The Beach is not a member of ABTA. ABTA (Association of British Travel Agents) is a UK travel association that enforces strict standards on British travel agents, as well as offering protection to holidaymakers and travellers. However, membership of ABTA is voluntary, so some UK travel companies choose not to join the scheme.
Unlike ATOL, ABTA protects holidays that do not include flights. So, if you plan to book a holiday that involves travel via road, rail or sea, you’ll need to look for a holiday that is ABTA protected. As On The Beach is not a member of ABTA, only package holidays that include flights are protected under ATOL. This means that if you book a holiday through On The Beach that does not include flights, you will not receive the same level of protection.
Has On The Beach Withdrawn From ATOL?
On The Beach withdrew from the ABTA scheme in September 2020. However, it remains part of the ATOL protection scheme, meaning that your money is still protected when you book with On The Beach, providing you book a flight-included package holiday. This is because ATOL protection only covers holidays that include flights.
How Reliable Is On The Beach?
On The Beach was founded in 2004, so has been up and running for over 17 years. In that time, it has established a trusted reputation amongst consumers. In addition to its high ratings from industry bodies such as the CAA and British Travel Association, On The Beach is a member of the ATOL scheme. This means that if anything goes wrong with your On The Beach holiday, including if the company or any of its suppliers go into administration, you can get your money back through the ATOL scheme.
Can I Cancel My Holiday If I Have Only Paid The Deposit?
When you book a holiday, you will have entered into an agreement to pay the full price of the holiday, whether or not you pay for the holiday in full at the time of booking. This means that even if you only pay a deposit when you book your holiday, you are liable to pay the remaining fee even if you change your mind.
If you want to cancel your holiday, the best thing to do is to contact your holiday provider as soon as possible to request a cancellation and find out exactly what you’ll need to pay.
How Do I Pay On the Beach?
There are a few different ways to pay for your holidays with On The Beach. You can use a credit card or debit card, pay using PayPal or you can request a bank transfer. If you’re booking over the phone, it’s also possible to pay by BACs transfer and cheque.
If you need to make a payment for your On The Beach holiday, you can do so by visiting the ‘My Booking’ section of the website. From here, you can make a payment towards your holiday using a debit or credit card or through PayPal.
Does On The Beach Take PayPal?
PayPal has recently been added as a payment option for On The Beach holidays. This means that you can book your On The Beach holiday through PayPal, giving you additional flexibility in how to book your holiday.
Is On The Beach Part Of Thomas Cook?
On The Beach is not a part of the Thomas Cook group – it is a standalone company that was founded by Simon Cooper in 2004 and remains the CEO to this day. On The Beach did sell Thomas Cook flights through its website, but it is not and has never been part of the Thomas Cook group.
Can’t Get In Touch With On the Beach?
Some consumers report having problems getting in contact with On The Beach. There are a few different ways to contact this company, and it’s worth trying a different method if you are struggling to get in contact. Here are some of the ways in which you can contact On The Beach:
- Customer services phone number: 0161 448 4622
- Sales phone number: 0871 474 3000
- Email: email@example.com
Alternatively, you can make changes to your booking and make payments by logging into the ‘my booking’ section of the On The Beach website.
Everyone looks forward to taking a holiday once in a while. However, sometimes you may have no option but to request the cancellation of your holiday due to unforeseen circumstances. If you are forced to cancel your On The Beach holiday, you’re likely to be feeling worried about whether you’ll be able to get any money back for your holiday. After all, holidays can be expensive!
In this article, we’ve explained the On The Beach cancellation policy, which largely depends on the suppliers on your holiday. You’ll find that the airlines are unlikely to offer any form of refund on your flights, but you may be able to recoup some of the costs of your hotel and transport depending on how far in advance you request the cancellation.