Royal Mail Delivered But Not Received – What To Do

Royal Mail Delivered But Not Received

Waiting for a parcel can feel exhausting. But if you are told that your parcel has been delivered but you haven’t received it, you might be left feeling frustrated.

Royal Mail delivered but not received? You’ll first need to check that the parcel was sent to the right address, and whether there was anyone else in the property that may have accepted the delivery. Then, you’ll need to fill out Royal Mail’s contact form to trace your missing delivery and claim compensation if required.

In this article, we’ll explore missing Royal Mail deliveries in more detail, including exactly what you should do if the Royal Mail website says that your parcel has been delivered, but you haven’t received it.

What Do I Do If My Royal Mail Says Delivered But Not Received?

If the Royal Mail website states that your parcel has been delivered, but you have not received it, then the first thing you should do is check that the delivery was sent to the correct address. If it was, and there is no one else in your property that may have accepted the delivery on your behalf (such as a neighbour or family member), then you should contact Royal Mail as soon as possible.

You can do this by filling out the missing mail claim form on their website. Once you have done this, a member of the Royal Mail team will investigate your claim and get back to you with a resolution within 15 working days.

If your parcel is deemed to be lost, then you may be eligible for compensation. The amount of compensation you receive will depend on the value of the items that were in your parcel, as well as the service that was used to send it.

For example, if you sent a standard letter using Royal Mail’s 1st Class service, then you would not be eligible for compensation as this service does not include cover for loss or damage. However, if you had sent a valuable item using Royal Mail’s Special Delivery Guaranteed service, then you would be compensated up to the value of £500.

It’s important to note that compensation is not always paid out, even if your parcel is confirmed as lost. This is because Royal Mail will only pay compensation if they believe that they are liable for the loss of your parcel.

For example, if your parcel went missing because you provided an incorrect or incomplete delivery address, then Royal Mail would not be liable and you would not be eligible for compensation.

What Happens If My Package Says Delivered But I Never Got It?

If your package says delivered but you never got it, then the first thing you should do is check whether there was anyone else in your property that may have accepted the delivery on your behalf. If there was, then they may have simply forgotten to give you the package.

If there were no other people in your property at the time of delivery, or you have already checked with them and they did not receive the package, then you should contact the sender of the package to let them know that it has not been received.

The sender will then be able to contact the shipping company and arrange for a replacement package to be sent to you. In most cases, the shipping company will also be able to track the original package and find out where it was delivered to.

If the package was delivered to an incorrect address, then the shipping company will usually be able to arrange for the package to be redelivered to your correct address. However, if the package cannot be located, then you may need to file a claim with the shipping company in order to receive a refund.

Can A Package Say Delivered When It's Not

Can A Package Say Delivered When It’s Not?

It is possible for a package to say delivered when it’s not. This can happen for a number of reasons, such as the package being delivered to an incorrect address or the delivery driver scanning the package as delivered by mistake.

If you believe that your package has been delivered to an incorrect address, then you should contact the shipping company and let them know. They will then be able to track the package and arrange for it to be delivered to your correct address.

If the package has been delivered to your correct address but you have not received it, then it is possible that the delivery driver may have scanned the package as delivered by mistake. In this case, you should contact the shipping company and they will be able to track the package and find out where it is.

In some cases, the shipping company may be able to arrange for the package to be delivered to you even if it has already been scanned as delivered. However, if the package cannot be located, then you may need to file a claim with the shipping company in order to receive a refund.

I Sent A Package And It Says Delivered But The Recipient Says They Didn’t Get It

If you have sent a package and it says delivered but the recipient says they didn’t get it, then the first thing you should do is contact the shipping company. They will be able to track the package and find out where it was delivered to.

If the package was delivered to an incorrect address, then the shipping company will usually be able to arrange for the package to be redelivered to the correct address. However, if the package cannot be located, then you may need to file a claim with the shipping company in order to receive a refund.

If the package was delivered to the correct address but the recipient says they did not receive it, then it is possible that the delivery driver may have scanned the package as delivered by mistake. In this case, you should contact the shipping company and they will be able to track the package and find out where it is.

How Do I Contact Royal Mail If The Parcel Is Not Delivered?

If your Royal Mail parcel has not been delivered, you might be wondering how you can contact them. You can either ring Royal Mail customer service on 03457 740 740, or complete their missing mail contact form on the website.

Who Is Responsible If A Parcel Goes Missing?

If a parcel goes missing, the responsibility usually lies with the sender. This is because it is the sender’s responsibility to ensure that the correct address is on the parcel and that the parcel is properly packaged so that it does not get lost in transit.

However, if you are the recipient of the parcel and it has not been delivered, you should still contact the shipping company and let them know. They will then be able to track the parcel and find out where it is.

If the shipping company is unable to locate the parcel, then you may need to file a claim in order to receive a refund.

royal mail parcel damaged

Can Royal Mail Deliver Late?

Whilst Royal Mail always aims to deliver parcels within the time frame quoted, there are occasions where a delivery may be late. This could be due to staff shortages or unexpected delays.

If your parcel is late, the first thing you should do is check the tracking information to see if there are any updates on where your parcel is. If there are no updates on the tracking information, then you should contact Royal Mail customer service and let them know. They will be able to track the parcel and find out where it is.

If your parcel is still not delivered within a reasonable time frame, then you may need to file a claim in order to receive a refund.

What Should I Do If My Package Is Damaged In Transit?

If you receive a damaged package, the first thing you should do is contact the shipping company. In most cases, the shipping company will be liable for the damage and will arrange for a refund or replacement to be sent to you.

However, if the damage was caused by incorrect packaging on your part, then you may not be eligible for a refund.

What Should I Do If My Package Is Lost In Transit?

If you have sent a package and it has been lost in transit, the first thing you should do is contact the shipping company. They will be able to track the package and find out where it is.

If the package cannot be located, then you may need to file a claim with the shipping company in order to receive a refund.

How Do I Know If My Royal Mail Parcel Has Been Delivered?

If you have sent a parcel using Royal Mail, you can track the progress of your parcel by entering the tracking number into their website. Once the parcel has been delivered, the tracking information will be updated to show that it has been delivered.

You can also sign up for text or email updates from Royal Mail so that you are notified as soon as your parcel has been delivered.

If you are the recipient of the parcel, you can also ask the sender to provide you with the tracking information so that you can track the progress of the parcel yourself.

In Summary

If your Royal Mail tracking tells you that your parcel has been delivered but you haven’t received it, the best thing to do is to contact Royal Mail. They will be able to investigate your case and track down your parcel.

In this article, we’ve explained what to do if Royal Mail delivered but not received, as well as answering some of the most commonly asked questions on this topic.

Leave a Reply

Your email address will not be published.